Current Hours are:
Monday 9:00 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:00 - 4:30
(Fridays we normally spend catching up on all
the dry-fingered work of Dentistry - the planning and
We've tried to tailor the office hours to patient demand
as much as possible. Both late and early appointments are available,
but limited. We understand the need for these hours, but we also have
to allow the staff (and the Dentist) adequate time for home and family.
Since these high-demand hours are always very busy, we ask your
cooperation in booking outside these hours where possible. Booking your
appointments exclusively in the evenings just isn't possible, except in
large, multi-dentist clinics. If we all work together, there will be
enough time for almost everyone.
We ask your cooperation in keeping appointments. A dental office is
extremely expensive to run, and missed appointments deprive other
patients of that time. Our receptionists reserve a time specially for
you; PLEASE give us at least 2 business days notice if you must cancel.
Regrettably, a cancellation fee must be charged for appointments missed
or canceled on short notice.
The technology of Dentistry has changed dramatically in
the past few years. We are constantly acquiring new equipment,
techniques and training. Our newest technology includes a
computer-controlled device for almost painless freezing, and an air
abrasion unit that lets us do at least some of our fillings with no
freezing or drilling at all. Nitrous Oxide sedation, while not new, is
as helpful for anxious patients as ever.
Any of the staff will be pleased to answer any questions at any time.
You are also welcome to watch in a hand mirror if you are interested.
Stereo headphones are provided if you prefer music to the sound of
dental instruments, and sedation with nitrous oxide gas is available to
our anxious patients.
have a new computer system that will send automatic appointment
reminders by email or text to your cell phone. Just tell us you'd like
that, and we'll activate auto-reminders for you!
Children are a large and enjoyable part of the
practice. We begin seeing them regularly at age
three, but children should have a quick first assessment by age 1, to
screen for early problems.
Our treatment of the child patient includes evaluation
of facial growth, orthodontic problems and psychological needs, and in
some cases we devote as much time to a young patient as an adult. Early
treatment of beginning dental problems can prevent the need for
extensive (and expensive) repair work later.
With nitrous oxide gas and new technology, "freezing"
young children's mouths is now generally unnecessary.
Some important Dos and Don'ts for your children's dental
Don't over-prepare them. Please treat the
dental appointment casually, and don't have a long talk about
it. Children will expect a more difficult experience if you
If you are anxious, please stay out of the room. Children are experts
at picking up on adults' body language. If you feel tense or anxious in
the dental office, this will be transferred to your child if
you stand in the room with them. Send them with a parent or
relative who is comfortable with dentistry - or stay in the reception
Let us do the talking and explaining. We need
your child's concentration to do the best job, and we have to minimize
distractions. When the parent is talking or repeating, it
divides the child's attention and makes it much more difficult to
accomplish treatment. Please re-assure your child with your presence,
but be a "silent partner"
Watch Your Language. We ask that
emotionally-loaded words be avoided with children. We do not speak of
needles, or drills to kids - and we musk ask that you don't
either. Here are a few much better expressions that are
standard language in our office:
Wiggle a tooth
pull a tooth out
We offer basic orthodontics (including braces) for many of our
patients. Kitchener-Waterloo also has several excellent orthodontic
specialists for more complex cases that can't be treated here. Every
case starts with a thorough orthodontic assessment and analysis, and a
consultation to discuss treatment options.
The Importance of
Both tooth decay and periodontal (gum) disease are
mostly preventable. Yet more than 80% of the population has gum
disease, and repairing decay takes up much of dentists' time. We want
to do better. It's our goal to help you become and stay
healthy, not just to repair the damage when you're not. This approach
is not only healthier - it's also cheaper in the long run.
The First Exam
The first appointment in our office is normally reserved
for a thorough examination and diagnosis. This takes about an
hour. We have an intra-oral camera system that allows us to
show you exactly what's happening in your mouth. Once all oral problems
have been identified, we discuss treatment alternatives with you, and
arrange a treatment plan with your needs in mind. We'll normally clean
your teeth on the second appointment, since we don't know how much time
is required until we've seen your mouth. Because self-care and
maintenance at home is every bit as important as our care, we offer
thorough instruction in self-maintenance. We want to do everything
possible to make sure that, once things are healthy, they'll stay that
Fees and Insurance
Our fees are as cheap as they can be and still provide
top quality dental care. They are above the Ontario Dental
Association Fee Guide for some procedures, and below it for some
Preventive Care is always cheaper than the ultimate cost
We work for our patients - we have no relationship with
the insurance companies. The financial obligation for treatment is your
For ethical reasons, we don't accept payment directly
from insurance companies to us.
Know Your Dental
Dental "Insurance" is a big help - with strings
attached. It can pay for a lot of your dental needs, but can create a
lot of "red tape" in the process. And it's not free - the Ontario
Dental Association estimates that a typical dental plan adds up to
25% to the cost of dental care (in administrative costs,
paperwork and company profit.)
Insurance companies don't examine your mouth, and aren't
tailored to the appropriate care for you. They do pay you for some of
your dentistry, based on the terms and conditions of each plan. There
are a great variety of dental plans, each with different benefits,
exclusions, limits, predetermination requirements, and other fine
print. We don't have this information - you should contact
your union or employer to obtain precise information. If you
will bring in a complete and up-to-date summary of your plan,
we will be happy to assist you in interpreting it.
When your dental plan does not cover the entire fee for
a certain procedure, it is usually for one of three reasons:
o The procedure is not covered under the plan.
o It only covers a percentage of that procedure.
o It does not cover current fees.
The ultimate choice of care should still be yours -
dental plans are often poor guidelines of what's best for individual
patients. If you think your benefits are unreasonable, contact your
employer's benefit department or your union - the employer chooses the
plan, and changes are only made when enough people want them.
Payment by cash or cheque is requested at the time of
service. We also accept Mastercard, VISA and Interac. And
we'll make individualized financial arrangements for major treatment.
We'll be happy to discuss financial arrangements with
you at the treatment planning stage, and we'll also provide a written
treatment plan and estimate.
If any of us can be of help anytime, please don't
hesitate to ask!
Patients with sudden, urgent problems after hours
telephone the office for instruction. The Waterloo-Wellington Dental
Association also provides a dental emergency referral number for
residents unable to reach their dentist after hours - it's on our answering machine.
We wish we could save the entire world, but for obvious
reasons, we can only provide emergency advice or care to our own